TITLE: User Support Technician
Target Start date is ASAP
LOCATION: San Diego, CA (Monday - Friday 8am to 5pm)
DURATION: 12 months + Extension
Responsibilities/Manager Notes
- Technology Requirements - Win 10 and 11, Office365, Dell computers, Apple iphones and ipads, PC troubleshooting. Active Directory, Exchange
- Need experience answering help desk phone calls
- Route help desk tickets to appropriate technicians or support groups
- Provide on the spot troubleshooting as time allows
- Provide support through online chat system
- Provide walk up support
- Provide local support for the following systems (installation, upgrades, troubleshooting)
- Preferred background/prior work experience? 1-2 years experience.
- Priority soft skills should be Highter than average personable skills as the user will be internally customer facing.
Additional tasks
- IS Helpdesk support on rotating basis with some after-hours coverage
- Answer help desk phone calls
- Route help desk tickets to appropriate technicians
- Provide on the spot troubleshooting as time allows
- Provide local support for the following systems installation, upgrades, troubleshooting for PC and or Laptop Hardware and Software o Network Peripherals and Printers Telephone System
- Maintain loaner laptops and projectors Manage PC and or Network Inventory
Thanks
Ritika Aithmian
Lead Recruiter
D : +1 (617) 848-2313
Ritika.aithmian@mastechdigital.com
